ci99 Privacy Policy

The following highlights summarise the most important privacy commitments ci99 makes to every registered player. They do not replace the full policy — please read every section carefully.

ci99 (referred to in this Privacy Policy as "ci99", "we", "us", or "our") is committed to protecting the personal data of every player who uses the ci99 platform. This Privacy Policy applies to the ci99 website at https://ci99.pro, all associated services, and all interactions you have with ci99 in connection with your account. It sets out in detail the types of personal data we collect, the purposes for which we use that data, the circumstances in which we may share it with third parties, and the rights you hold in relation to your personal data under applicable data protection law.

By registering a ci99 account, accessing the ci99 website, or using any ci99 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should not use the ci99 platform. This Privacy Policy is incorporated by reference into the ci99 Terms and Conditions, which together form the complete agreement governing your use of the ci99 platform.

ci99 collects personal data through a number of channels: directly from you when you register, deposit, contact support, or participate in promotions; automatically when you use the platform; and from third-party payment and identity verification providers. The categories of personal data we collect are described below.

ci99 uses the personal data we collect for the following purposes. We process your data only for purposes that are lawful, transparent, and necessary for the delivery of a safe and secure gaming platform for Bangladeshi players.

• ✓Account creation, authentication, and ongoing account management — including password resets, login session management, and two-factor verification via your registered mobile number.
• ✓Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, including verifying the mobile wallet account against your registered ci99 account for anti-fraud purposes.
• ✓Age and identity verification (KYC) to comply with responsible gaming obligations and to confirm that all players are 21 years of age or older.
• ✓Fraud detection, prevention, and investigation — including detection of duplicate accounts, money laundering attempts, and use of automated bots or scripts.
• ✓Customer support — to respond to enquiries, investigate complaints, resolve disputes, and provide account assistance via email or live chat.
• ✓Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling and to action responsible gaming requests including deposit limits and self-exclusion.

ci99 processes your personal data on the following legal bases, which determine the circumstances in which we are permitted to collect and use your data under applicable data protection principles.

• aContractual necessity — processing your registration data, financial transaction data, and account management data is necessary for ci99 to fulfil its obligations to you under the Terms and Conditions.
• bLegal obligation — processing identity verification and transaction data to meet KYC, anti-money laundering, and responsible gaming compliance requirements.
• cLegitimate interests — processing usage and device data to protect the integrity of the ci99 platform against fraud, abuse, and security threats, where these interests are not overridden by your privacy rights.
• dConsent — sending marketing SMS messages and using non-essential cookies only where you have provided explicit prior consent, which you may withdraw at any time.

ci99 does not sell, lease, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

Where data is shared with any third-party service provider, ci99 enters into a formal data processing agreement with that provider requiring them to: handle the data in accordance with applicable data protection law; use it solely for the purpose for which it was shared; implement appropriate technical and organisational security measures; and not further disclose the data to any other party without ci99's prior written consent.

• iPayment processors (bKash, Nagad, Rocket, Upay) — to process deposits and withdrawals. These providers receive only the minimum transaction data needed to execute your payment and are subject to their own regulatory oversight.
• iiGame studios and content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) — to deliver game content within the ci99 platform. These providers may receive your session identifiers and game interaction data for the purpose of rendering games and detecting cheating.
• iiiIdentity verification and KYC service providers — to conduct document verification checks when required. These providers process only the specific identity documents you submit and are bound by strict data processing agreements.
• ivLaw enforcement, regulatory bodies, or courts — where ci99 is legally required to disclose personal data in response to a lawful request, court order, or regulatory investigation. ci99 will disclose only the minimum data required to satisfy the legal obligation.

ci99 uses cookies and similar tracking technologies to operate the platform correctly, maintain your login session, remember your language preferences, and analyse aggregate usage patterns to improve the service. Cookies are small text files placed on your device by the ci99 website. They do not contain your financial data, passwords, or KYC documents.

ci99 uses the following categories of cookies. You may disable non-essential cookies via your browser settings at any time, though doing so may affect the functionality of certain platform features.

ci99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. The retention periods we apply to different categories of personal data reflect both our operational needs and our legal obligations.

Account data and financial transaction records are retained for a minimum of five (5) years from the date of your last account activity, to satisfy anti-money laundering record-keeping requirements. KYC identity documents are retained for the same five-year period. Communications data (support chat logs and emails) is retained for three (3) years. Where an account has been suspended due to a breach of our Terms, associated data may be retained for longer to support any ongoing investigation or legal proceedings.

As a ci99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact ci99 support at [email protected] with the subject line "Data Rights Request". ci99 will respond to all data rights requests within thirty (30) days of receipt.

• ✓Right of access — you may request a copy of all personal data ci99 holds about you, together with information about how it is being used.
• ✓Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
• ✓Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• ✓Right to restrict processing — you may request that ci99 temporarily stops processing your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
• ✓Right to data portability — you may request that ci99 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• ✓Right to withdraw consent — where processing is based on your consent (such as marketing SMS), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ci99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmissions, encrypted storage for sensitive data fields including KYC documents and financial records, access controls that limit employee access to personal data on a strict need-to-know basis, regular security assessments and penetration testing of the ci99 platform infrastructure, and automated anomaly detection systems that flag suspicious account activity in real time.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event that ci99 becomes aware of a data security incident that is likely to result in a risk to your rights and freedoms, ci99 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident. You can help protect your ci99 account by using a strong, unique password and never sharing your login credentials with any other person.

All deposit and withdrawal transactions on ci99 are processed by certified third-party payment processors — bKash, Nagad, Rocket, and Upay. ci99 does not store your full mobile wallet PIN, OTP codes, or any equivalent authentication credential. When you initiate a deposit or withdrawal, the transaction is processed directly between your mobile wallet provider and ci99's payment processor. ci99 receives only confirmation of the transaction outcome (success or failure), the transaction reference number, and the transaction amount — it does not receive or store your wallet authentication credentials.

Transaction records — including the mobile wallet number used, the transaction reference number, the amount, and the timestamp — are retained by ci99 for a minimum of five (5) years in compliance with financial record-keeping requirements. These records may be reviewed in connection with fraud investigations, KYC compliance checks, or legal proceedings. If you believe a transaction on your ci99 account is incorrect or unauthorised, please contact ci99 support immediately at [email protected] with your transaction reference number.

ci99 is strictly an adult gaming platform. The ci99 platform is not directed at, and is not intended to be used by, any person under 21 years of age. ci99 does not knowingly collect personal data from any person under the age of 21. The age verification procedures ci99 conducts during account registration and KYC review are designed specifically to prevent underage individuals from accessing the platform.

The ci99 platform may contain references to third-party game providers and payment services. While ci99 takes care to work only with reputable, regulated third-party partners, ci99 has no control over and accepts no responsibility for the privacy practices of those third parties. Each third-party service provider maintains its own privacy policy, which governs how they handle any personal data they collect in connection with your use of their services. ci99 encourages you to review the privacy policies of any third-party service you interact with through or in connection with the ci99 platform.

ci99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect the way we collect, use, or share your personal data — ci99 will notify registered players via SMS to their registered mobile number at least seven (7) days before the changes take effect.

The date displayed in the "Last updated" field at the top of this page reflects the effective date of the most recent version of this Privacy Policy. We encourage you to review this page periodically. Your continued use of the ci99 platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ci99 handles your personal data, please contact the ci99 data support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within five (5) business days. For formal data rights requests, please include "Data Rights Request" in the subject line of your email to help us process your request efficiently.

Privacy support email: [email protected]