ci99 Frequently Asked Questions
Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, claiming bonuses, playing games, and staying safe on ci99.
This page answers the most common questions from ci99 players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna. Whether you are setting up your account for the first time, making your first bKash deposit, or trying to understand how the welcome bonus works, you will find clear, direct answers here. Browse by category or scroll through all 22 Q&A pairs below.
Create your ci99 account in under 2 minutes using your mobile number.
Instant deposits and fast withdrawals via bKash, Nagad, Rocket, and Upay.
Cricket betting, live casino, slots, crash games, and more — all on mobile.
SSL encryption, KYC verification, and 21+ age policy protect every player.
Account & Registration
How do I create a ci99 account in Bangladesh?
Creating a ci99 account takes under two minutes. Visit ci99.pro, click Register, enter your mobile number, choose a password, and confirm your date of birth to verify you are 21 or older. You will receive a one-time SMS code to activate your account. Once confirmed, you can log in immediately and make your first deposit via bKash, Nagad, or Rocket.
What documents do I need for KYC verification on ci99?
ci99 requires a valid National Identity Card (NID) for KYC verification. You will need to upload a clear photo of your NID (front and back) and a selfie taken at the time of submission. KYC is required before your first withdrawal and must be completed by the account holder — no third-party verification is accepted. Processing typically takes 1-2 business hours during Bangladesh Standard Time (BST, UTC+6).
I forgot my ci99 password — how do I reset it?
To reset your ci99 password, click 'Forgot Password' on the login page and enter the mobile number registered to your account. You will receive an SMS with a reset code — enter it on the verification page, then set a new password. If your registered number is no longer active, contact ci99 support at [email protected] and our team will verify your identity through an alternative process.
Can I have more than one ci99 account?
No. ci99 permits strictly one account per person, per mobile number, and per device. Operating multiple accounts is a violation of ci99's Terms and Conditions and may result in all associated accounts being permanently suspended and any pending balances being forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve it.
How do I close my ci99 account permanently?
To permanently close your ci99 account, email [email protected] from your registered email address with the subject line 'Account Closure Request'. Please include your registered mobile number and the reason for closure. Any remaining balance must be withdrawn before closure; ci99 will process the final withdrawal as part of the closure procedure. Account closures are typically completed within 24 hours of the verified request.
Deposits & Withdrawals
How long does a bKash deposit take on ci99?
bKash deposits on ci99 are processed instantly — funds appear in your ci99 account balance within seconds of a successful bKash transaction. There are no processing delays during business hours. If a deposit does not appear within five minutes, check that the transaction was completed in your bKash app and then contact ci99 support with the bKash transaction ID for immediate investigation.
What is the minimum deposit amount on ci99?
The minimum deposit on ci99 is ৳200 BDT, regardless of the payment method used — bKash, Nagad, Rocket, or Upay. There is no maximum deposit limit for standard accounts, though very large single transactions may require additional verification in line with ci99's KYC policy. Dutch-Bangla Bank and BRAC Bank transfers are also accepted with a minimum of ৳500 BDT.
How long do withdrawals take on ci99?
ci99 processes withdrawal requests within 1-3 hours during Bangladesh Standard Time (BST) business hours. bKash and Nagad withdrawals are typically the fastest and often complete within 30-60 minutes of approval. Bank transfers to Dutch-Bangla, Sonali Bank, or IBBL accounts may take up to 24 hours. All withdrawals require completed KYC verification before they can be processed.
What is the minimum withdrawal amount on ci99?
The minimum withdrawal amount on ci99 is ৳500 BDT. Withdrawals must be sent to a payment method registered in your own name — ci99 does not permit third-party withdrawals under any circumstances. If your withdrawal is rejected, the most common reasons are unverified KYC, an active wagering requirement on a bonus, or a mismatch between the withdrawal account and the registered player name.
Are there any fees for deposits or withdrawals on ci99?
ci99 does not charge any platform fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges, which are outside ci99's control. Always check your payment provider's fee schedule. ci99 will never deduct fees from your withdrawal amount on its end.
Games & Gameplay
What cricket betting markets are available on ci99?
ci99 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI internationals, and Test series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs per over, first wicket method, player performance props, and live in-play betting with real-time odds. BPL season coverage is especially popular among ci99's Bangladeshi player base.
Are the games on ci99 fair and certified?
Yes. All games on ci99 use certified Random Number Generator (RNG) technology, meaning every spin, card draw, and dice outcome is statistically random and cannot be manipulated. Live casino tables streamed by providers including Evolution Gaming and Ezugi use physical cards and real roulette wheels dealt and spun by professional dealers. ci99 is committed to fair play for all Bangladeshi players.
Can I play ci99 on my mobile phone in Bangladesh?
Yes. ci99 is fully optimised for mobile play directly through your browser — no app download is required. The site works on all Android and iOS devices using Chrome, Firefox, or Safari. Simply visit ci99.pro on your phone, log in, and play. The mobile interface includes full access to cricket betting, slots, live casino, crash games, and fish games on screens as small as 320px wide.
What is the RTP on ci99 slot games?
Return to Player (RTP) percentages on ci99 slots vary by game and provider. Most slots from Pragmatic Play and Spribe carry RTPs between 95% and 97%, which is industry-standard. The game information page for each slot lists its RTP. Higher RTP means the game returns a greater proportion of total bets to players over time — but remember, RTP is a statistical average over millions of spins, not a guarantee of individual session results.
What live casino games are available on ci99?
ci99's live casino section features real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Andar Bahar, Dragon Tiger, and game show formats like Crazy Time. Tables are available 24 hours a day, 7 days a week, with Bangladeshi-friendly bet sizes starting from as little as ৳50 per hand on selected tables.
Bonuses & Promotions
What welcome bonus does ci99 offer to new players?
ci99 offers a welcome bonus to new Bangladeshi players on their first deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page at the time of your registration — bonus terms are updated seasonally, especially around BPL season, Eid, and Pohela Boishakh. All welcome bonuses come with a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn.
What is the wagering requirement on ci99 bonuses?
Wagering requirements on ci99 bonuses specify how many times you must play through the bonus amount before winnings become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. The specific wagering multiplier for each promotion is listed in the promotion's individual terms, accessible from the Promotions page on ci99.
Do ci99 bonuses expire?
Yes. All ci99 bonuses have an expiry period, which is specified in each promotion's terms and conditions. Typically, welcome bonuses must have their wagering requirements completed within 7-30 days of the bonus being credited to your account. If the wagering requirement is not met within the validity window, the bonus and any bonus-derived winnings will be automatically removed from your account.
Can I use free spins on all slot games on ci99?
Free spins issued as part of a ci99 promotion are typically restricted to specific slot titles listed in the promotion details. You cannot use promotion-linked free spins on slots that are not included in the eligible game list. Free spin winnings are credited as bonus funds and are subject to the wagering requirement stated in the promotion. Check the promotion details page on ci99 for the exact eligible game list before claiming.
Safety & Responsible Gaming
Is ci99 safe to use in Bangladesh?
ci99 uses 256-bit SSL encryption on all pages and transactions, the same standard used by major banks in Bangladesh including Dutch-Bangla Bank and BRAC Bank. All player data is stored on secure servers and is never shared with third parties without consent. Account access is protected by password authentication and optional two-factor verification. ci99 is committed to providing a safe, fair gaming environment for all Bangladeshi players.
What is the minimum age to play on ci99?
The minimum age to register and play on ci99 is 21 years old. This is a strict requirement applied to all players in Bangladesh without exception. ci99 conducts age verification as part of KYC and will immediately suspend any account found to belong to a person under 21. If you are under 21, please do not register. ci99 takes its 21+ policy seriously and supports parental controls to protect minors from accessing gambling content online.
How do I self-exclude from ci99 if gambling is affecting my life?
If you feel gambling is negatively affecting your life, ci99 encourages you to use the self-exclusion tool immediately. Email [email protected] with the subject 'Self-Exclusion Request' and your registered mobile number. Self-exclusion takes effect within one hour and suspends your account for a minimum of six months. During this period, ci99 will not send promotional communications to you. You can also set deposit limits, loss limits, and session reminders through your account settings — these tools are free and take effect immediately.
Still Have Questions?
Our support team is available 24/7. You can also explore ci99's full game library or log in to manage your account settings.
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