Responsible Gaming at ci99
Gambling is entertainment, not a solution to financial problems. ci99 gives every Bangladeshi player the tools and knowledge to keep gaming safe, controlled, and enjoyable.
ci99 believes that gambling, when approached responsibly, can be an enjoyable and entertaining pastime. We are committed to giving every player in Bangladesh the tools, information, and support needed to make informed choices about how they gamble. Our responsible gaming framework is built around six core principles: spending control, time management, self-exclusion, loss awareness, session reminders, and 24/7 support access.
Every ci99 account includes a full suite of responsible gaming controls, accessible directly from your account dashboard at any time. These tools are free to use, take effect immediately, and are designed specifically to help you maintain a healthy relationship with gaming.
Set daily, weekly, or monthly deposit caps to keep spending predictable and under control.
Receive automatic notifications after a set playing duration so you stay aware of time spent.
Temporarily or permanently exclude yourself from ci99 with immediate effect at any time.
Cap the maximum amount you can lose per session, day, week, or month to avoid overspending.
On-screen pop-ups at regular intervals show your net gaming balance to keep expectations realistic.
Reach the ci99 responsible gaming team any time via email for confidential help and advice.
All of the following tools are available within your ci99 account settings. They are designed to be simple to activate and take effect without delay. ci99 strongly encourages all players to set these up before they feel they need them.
Set a maximum amount you can deposit per day, week, or calendar month. Limits take effect immediately. Increases require a 24-hour cooling-off period; decreases apply at once. Limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.
Define the maximum net loss you are willing to accept over a daily, weekly, or monthly period. When your net loss reaches the threshold, ci99 automatically prevents further play for the remainder of that period. This tool is especially useful for players who find it difficult to stop after a losing streak.
Choose a maximum session duration. When you reach that time, ci99 displays a notification showing how long you have been playing and your current net session balance. This does not stop you from playing — it simply ensures you make a conscious, informed choice to continue.
Take a short break by activating a time-out for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot deposit, place bets, or access games. Time-outs take effect immediately and cannot be reversed until the selected period ends.
Self-exclusion is the most powerful tool on ci99. When activated, your access is suspended for a minimum of six (6) months and can be extended indefinitely. ci99 will not send you any promotional communications during this period. To self-exclude, contact support at [email protected] — the exclusion takes effect within one (1) hour of confirmation.
Log in to your ci99 account, open Account Settings, and select the Responsible Gaming tab. All tools are listed there and take effect without any waiting period. If you need immediate assistance, contact ci99 support at [email protected] any time — our team responds within one hour, around the clock.
ci99 operates a strict 21+ age policy across the entire platform. No person under the age of 21 is permitted to register, deposit, or play on ci99 under any circumstances. This is not merely a formality — it reflects ci99's genuine commitment to protecting young people from the potential harms of gambling.
During account registration, all players must confirm they are 21 years of age or older. ci99 conducts KYC identity verification checks at registration and before processing first withdrawals. These checks include date-of-birth verification using a valid National Identity Card (NID). Any account found to have been opened by a person under 21 will be immediately suspended and all associated funds forfeited.
Gambling by persons under 21 years of age is forbidden on ci99. If you are aware of a minor attempting to access ci99, or if you believe a ci99 account may have been registered by someone under 21, please report this immediately to [email protected]. ci99 will investigate and act without delay.
ci99 also recommends that parents and guardians in Bangladesh take proactive steps to protect minors from accessing gambling content online. This includes using parental control software and keeping login credentials for all financial accounts secure and away from children.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming a harmful behaviour. If you recognise any of these patterns in your own gaming activity, please use the responsible gaming tools in your ci99 account or contact our support team immediately.
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
- Borrowing money, selling personal items, or neglecting essential bills in order to fund gambling.
- Feeling anxious, irritable, or restless when not gambling or when trying to cut back.
- Lying to family members or friends about how much time or money is spent on gambling.
- Using gambling as a way to escape stress, depression, or difficult personal circumstances.
- Repeatedly failing to stick to your own spending or time limits.
- Gambling taking priority over work, family responsibilities, or personal health.
Problem gambling affects people from all walks of life. Recognising it is the first and most important step. ci99's responsible gaming team will respond to every request with complete confidentiality and without judgement. Contact us at [email protected] at any time.
Responsible gaming is not just about using the available tools — it is also about developing habits that keep gambling in its proper place as a leisure activity. The following practical tips are recommended for all ci99 players.
Decide on a maximum amount you are comfortable losing before you open ci99. Think of it as the cost of entertainment — like a cinema ticket or a meal out. Once that amount is spent, close the app. Never top up to chase losses.
Treat gaming like any other scheduled leisure activity. Allocate a specific time slot and stick to it. Avoid late-night sessions when tiredness can lead to poor decisions. Be mindful of how late-evening gaming can disrupt sleep and next-day responsibilities in Bangladesh Standard Time (BST, UTC+6).
Casino games and sports betting are designed for entertainment — they are not a reliable way to earn income. Every game on ci99 uses RNG-certified technology, meaning outcomes are random. Past wins do not predict future results. Never gamble money you need for rent, food, utilities, or other essentials.
Step away from the screen regularly during play. Use the session reminder tool to prompt breaks. Even five minutes of walking or stretching resets your thinking and helps you make calmer decisions when you return to the platform.
The best time to set deposit limits, session reminders, and loss limits is before you feel you need them — not after a bad session. Log in to your ci99 account today and configure your responsible gaming settings as a standard part of account setup. It takes less than two minutes and gives you an automatic safety net from day one.
ci99 recognises that some players may be more vulnerable to the harms of gambling than others — including those experiencing financial hardship, mental health difficulties, addiction, bereavement, or other significant life stressors. ci99's responsible gaming team is trained to identify patterns of play that may indicate vulnerability and to reach out proactively where concerns arise.
Where ci99 identifies a player whose behaviour suggests a potential gambling problem — for example, a sudden large increase in deposit frequency, repeated attempts to access the account after self-exclusion, or communication indicating distress — ci99 reserves the right to proactively impose account restrictions, issue responsible gaming notifications, or suspend the account pending a welfare check.
ci99 is a safe and private platform. Contacting ci99 support about a gambling concern — whether about your own play or a family member's — will be handled with complete confidentiality. Our team does not judge; we are here to help. Reaching out early is always the right decision.
If you believe your gambling is becoming a problem, or if you simply want advice on how to use the responsible gaming tools on ci99, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
All responsible gaming enquiries are handled by a dedicated team member — not an automated system. You will receive a personal, human response within one hour of your message. ci99 treats every responsible gaming request with the highest level of care and seriousness. No concern is too small to deserve attention.
Email our dedicated responsible gaming team at any time. All enquiries are completely confidential and handled by a real person — 24 hours a day, 7 days a week.
[email protected]Ready to Play Responsibly?
Set your limits, explore our games, and enjoy ci99 the right way — safely, in control, and for entertainment only.
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